Support

Soinfotech has over a decade in experience of a range of IT support services . We have refined and continue to develop these services in order to provide comprehensive solutions configured specifically with your business needs in mind

Our dedicated helpdesk team are experienced engineers who resolve IT issues comprehensively with a focus on quality assurance.

The operation of a remote access strategy enables our engineers to access the system to investigate and identify any problems at which time they will also try to resolve the issue. If a visit to your site is required, the helpdesk staff will escalate this to our field staff and you will be duly contacted.

Based on a bespoke Service Level Agreement, our engineers will ensure that your systems are running and have a proven track record that includes:

• 365 days a year coverage for servers, networks, desktops etc
• Service level agreements to suit your requirements
• Helpdesk support 9-6 or 24 hour
• Remote Access Support-Remote monitoring and administration
• On-site engineers-Return to service (ensuring reinstatement of machinery to an agreed standard)
• Support for installation , changes and moves
• Expert engineers (highly trained, equipped with diagnostic tools to effectively assist with fault resolution)

Daily checks of Back ups, Anti Virus software and health check on the server(s)